As a Sales Leader for IBM Collaboration Solutions, Tihomir Cirkvencic is responsible for developing and growing the IBM Software business in South East Europe, helping customers and prospects to solve their business problems with the application of IBM Collaboration Solutions.

Prior joining IBM in 2011. Tihomir gained more than a decade of experience in the key leadership sales, marketing and general business roles in the area of both private sector and corporate enterprises.

http://www.linkedin.com/in/tihci

Presentation summary: Reinventing Relationships – an #omnichannel approach to sales, marketing and customer service

How to capture and manage customer engagement, social sentiment and interactions through a consistent and personalized experience across all channels?

Learn how companies are leveraging technology to create a dialogue, not just transactions, with their customers. Hear how IBM can combine culture, business transformation and technology to deliver the next generation customer experience, designed to provide high quality customer experiences across all channels: web, mobile, touch points, kiosks, physical branches, etc. These digital experience, marketing management and advanced analytics solutions help increase customer loyalty, insight and market share. More details at www.ibm.com/social or follow us on Twitter @IBMSocialBizCEE.