STRESS MANAGEMENT

Chaos, lack of time, anxiety, low efficiency. We have all probably experienced this in our work environment. Stress can often be a cause of this. Whai is stress, how to stop being influenced by it? We can do it proactively, reactively, but the most important thing is to get into the state of peace and stability. This is an experiential workshop, an experience which we will build together. We will for sure leave some time for us to relax before conference officially starts.

Workshop leader – Goran Kelečić

07.05.2014.

REINVENTING RELATIONSHIPS – AN #OMNICHANNEL APPROACH TO SALES, MARKETING AND CUSTOMER SERVICE

How to capture and manage customer engagement, social sentiment and interactions through a consistent and personalized experience across all channels?

Learn how companies are leveraging technology to create a dialogue, not just transactions, with their customers. Hear how IBM can combine culture, business transformation and technology to deliver the next generation customer experience, designed to provide high quality customer experiences across all channels: web, mobile, touch points, kiosks, physical branches, etc. These digital experience, marketing management and advanced analytics solutions help increase customer loyalty, insight and market share. More details at www.ibm.com/social or follow us on Twitter @IBMSocialBizCEE.

Speaker – Tihomir Cirkvenčić

07.05.2014.

Dev-in-a-Box. What Schrödinger didn’t know about cats!

IBM knows how difficult the day-to-day life of a developer is, how many steps he has to do, how many process he has to follow and how many routines he must fulfill before he gets proper and approved code. We also know, how easy it is to loose  track and sometimes also control. That is why IBM brought together systems and solutions, which are able to simplify repetitive task for code development, version control and test. All this is done under the umbrella of specific products from Rational & WebSphere Brand. This package offers Clarity, simplicity and control in a Box and this session will introduce it. Beat that Mr. Schrödinger! (No cats will be harmed during the demonstration :-D)

Speakers – Peter Brabec and Ivo Smerda

27.04.2014.

HOW BIG IS “BIG DATA” …AND EU ELECTIONS

The goal of this session is to demystify Big Data with a practical overview of it’s basic concepts and possible business applications which could help improve quality and efficiency inside organizations. By using CROZ’s solution for social network analysis we will demonstrate the connection of the upcoming EU elections and Big Data. Who knows, maybe we will even predict the winner!

Speaker – Luka Stepinac

23.04.2014.

Sense and sensibility in the world of ones and zeros

The world of application development has tremenduosly advanced in the last few decades. Our industry is still new and, since it is directly connected to today’s fast technology advancement, it is continuously upgraded. We should not forget that the nature of our work is before all a service work and that there always exists a user (internal or external) who has to be happy with our service. How to focus a world of introverted experts on customer satisfaction, how to manage customer impressions and feelings and with that enrich our line of work?

Speakers – Vedrana Miholić and Krešimir Musa

16.04.2014.

Implementing IBM Rational Requirements Composer and Rational Quality Manager in Iskratel d.o.o.: case study

What is Iskratel? Where were we, what was the status of the info support in the area of requirement management and test automation? Why did we decide to go for change, which were the key reasons? Why did we decide for Rational? What was the plan for RRC and RQM implementation? Which doubts did we have and what was our approach towards resolving? What did (will) we gain with RRC and RQM implementation? Some answers to these and some similar questions will be given based on the Iskratel case. We will also approach the key factors for successful implementation from point of view of Iskratel.

Workshop leader – Slobodan Jovanovski

10.04.2014.

Agile contracting

Can you imagine a bank starting a new development project without a strictly set budget? Until recently, we in the RBA would definitely say that was not possible. However, things change. In this presentation we will show the process of agile contracting during the implementation of eAccount functionality of the new RBA internet banking system. We will compare advantages and disadvantages of that approach compared to already well known classical way of contracting.

Workshop leader – Ivica Črep

02.04.2014.

Veni, vidi, Vip

The presenter wakes up in the nights haunted by the questions like “Are we efficient?”, “Can we do it better?”, “Do we have the right people?”, “How to motivate them?”. He will say what he did wrong, show you some new moves and ask you for your opinion, hoping he will get some more sleep that night.

Workshop leader – Hrvoje Veselko

24.03.2014.

IBM software compliance: A case to reduce your financial risk

It is easily observed that IBM, like the other large Software vendors, is increasing the frequency and intensity of Audits at customers, checking customer compliance for IBM Software respectively Licenses. IBM contracts and license rules for IBM Software for Host and the distributed platforms (Linux, UNIX and Windows) are highly complex, ever changing and diverse.  This presentation explains the situation you’re facing as IBM Software customer and how to reduce the risk and avoid nightmarish audit processes and settlements. Learn from an expert with over 15 years of experience in this field.

Workshop leader – Manuela Sailer

24.03.2014.

The Impact of Agile Methodologies on Public Institutions: a case study

What happens with products, processes and people in institutionalized, constrained public systems with limited diversity and flexibility when agile is introduced? Is it possible for public institutions to assess their paradigms and structures against client-driven values, and become more responsive to changes in society in motion but also in their competitive environment?

A case study of three recent projects will be presented: 1. agile strategic planning at the ministerial level, 2. agile international project implementation with more than 15 public institutions, 3. agile teaching at the university level. The outcomes of the three projects are presented in detail, assessed for impact and risks, and discussed in the context of the applicability of the suggested methodologies for other groups and settings.

Workshop leader – Jasmina Nikolić

19.03.2014.

Kaizen diary of a Scrum Master

Kaizen – Japanese business philosophy of continuous improvement of business processes within a company, is deeply embedded in methods and techniques of agile and lean software development. In Scrum it is most evident at sprint retrospective meetings when the team is trying to improve the process and product based on the experience from the previous sprints.

This presentation is intended for all participants who want to hear a subjective story on retrospectives, based on development of the actual product during six two-week sprints. This is a story of the “frontline” Scrum Master:

Process or technical improvements? Small or big improvements? What are the improvements during the sprint?

19.03.2014.

Lean in practice – Portfolio management using Kanban

Managing a portfolio of products in an increasingly dynamic business/IT environment is becoming a daunting task. Using Kanban, one of the cornerstone tools of Lean, portfolio management can become streamlined in your daily PMO work.

Participants of the workshop will get a chance to hear how Kanban can be used to help in portfolio management as well as discuss their current portfolio management practices and where these fit in the context of using Kanban as the primary portfolio management method. We will also discuss potential gaps Kanban can cover to make portfolio management as efficient as possible.

Speaker – Mihael Sedmak

04.03.2014.

(RESOLVING THE) EFFICIENCY PARADOX

Niklas Modig, this year’s guest at QED, in his book “This is Lean” deals with situations he describes as “Efficiency Paradox.” The paradox lies in realization that highly utilized resources are not necessarily efficient. How to achieve the ideal balance (this is lean!) between resource utilization and efficiency flow? What is the impact of variability in the production on this balance?

At QED, Niklas will give us the answers to these and many other questions at his workshop.

Although our QED conference deals primarily with IT (i.e. software development), this theme is universal and interesting for all industries. If we talk about software, replace the word “resources” with “people” and “variability” with “project size” … and it becomes very interesting. At least it should be, for every software development manager who takes care of himself.

Finally, read a review of the Niklas’s book: http://better-operations.com/2013/06/30/this-is-lean

04.03.2014.

DevOps, Maximizing Results – a look at concepts and best practices

The term DevOps has become a popular term dating back to 2009 to describe the intersection and hand-off between development and operations. The term is relatively new, but the concepts that make up DevOps have been around much longer. Over the years Avnet has been engaged with multiple large organizations helping them optimize their software development life-cycle.

Scott Bybee will in his presentation explain DevOps including common conventions, organizational changes, best practices, common pitfalls and various tools available to support achieving more agility in an organization’s release management processes. Scott will also present some real examples from various customers across Europe.

19.02.2014.

Niklas Modig at QED 2014!

Niklas Modig, one of the world’s leading speakers in the field of lean management, will hold two workshops at QED – ”This is lean” and ”Lean on myself”. He will hold the workshop ”This is lean” individually, while the workshop ”Lean on myself” Niklas will hold together with his colleague Ole Haslestad.

This is lean – Niklas Modig

Lean is the most spread management concept in the world. It is applied within all types of functions in almost every industry. However, recent research shows that there is much more to learn. In his presentation, Niklas will give us a deeper understanding of what efficiency and excellence really are. By decoding Toyota’s philosophy and way of work, Niklas has come up with different insights he will share with us in order to help us improve our efficiency and take it to the next level.

Lean On Myself – Ole Haslestad and Niklas Modig

The trend of applying the lean concept into our everyday lives is increasing. Is it possible to increase personal efficiency by applying lean thinking into work-life balance? On this presentation, you will learn how to manage your personal development in a better and more structured way. ‘’Lean On Myself’’ combines the latest research findings on operational excellence and systemic health.

03.02.2014.